About us | SAMGO

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SAMGO - Powerful Service scheduling software for field service management

You know what it’s like. You’re faced with a difficult business problem but can’t find an easy solution. We had a problem in our business and we couldn’t find a readymade software solution on the market. So, we built our own. We’ve deployed it now for a few years. We love it and so do our customers. We love it so much that we’ve decided that it’s simply too good to be kept a secret. SAMGO is a service scheduling software solution for field service management and is now available for every business that wants to puts their customers first.

SAMGO Timeline

What was our Problem?

We had a growing team of field service engineers. As our business grew, we had a problem keeping track of everything. With lots of different customers, each service call had different types of equipment with all sorts of different parts. It made it hard to match the right engineer to the right job & to keep the team fully utilized so that our customers got a service call quickly. We also found it hard to keep on top of parts inventory and to get invoices out that were accurate and on time. We had slow processes that meant we were struggling to deliver a great customer service. We had lots of paperwork that was slowing us down and making it hard for us to run a profitable business

The Solution?

We built our own service scheduling software . It’s called SAMGO. SAMGO is cloud based and built for Mobile working. Every engineer has a mobile device running SAMGO. They’re connected to the office in real-time. The Admin team can see where everyone is and they can schedule jobs based on the latest location and availability. We’ve eliminated paperwork. We have fast and flexible processes. We can respond really fast to each service call. Our customers get invoices that are accurate and we get paid much faster. Our intuitive dashboard gives our management team the real-time information they need. Our clients have their own customisable dashboards to track work. We’ve integrated with Sage, MS Dynamics and SAMGO is ready for full ERP integrations with bigger clients.

Outcomes

We’ve trebled our field service team but we’ve added no administrative staff.

We’ve created learning algorithms that help us to schedule in service calls to machines so that they get serviced before they break. We have a team that is focused on serving customers SAMGO does everything else!

Key highlights:

Customer satisfaction scores have increased by 50%
Reduced operation expenses by 30%
Reduced Admin expenses by 40%
Cash collection days have reduced by 75%

30 +

Awesome clients

230 %

Annual Growth

30 +

Completed SAM projects

500000 +

Pieces of Equipment

SAMGO

With SAMGO you remove boundaries

Your SAMGO Management Team

Who work tirelessly to make SAMGO the only application your fleet will need

Frank Cullen

Director

Michael Mousley

Engineering

David O’Leary

Sales & Business Development

Karina Waters

Product Support Manager

Our awesome SAMGO Clients

Make your Service team Global now. Your only boundary is YOU !

SAMGO Service Scheduling Software