We had a growing team of field service engineers. As our business grew, we had a problem keeping track of everything. With lots of different customers, each service call had different types of equipment with all sorts of different parts. It made it hard to match the right engineer to the right job & to keep the team fully utilized so that our customers got a service call quickly. We also found it hard to keep on top of parts inventory and to get invoices out that were accurate and on time. We had slow processes that meant we were struggling to deliver a great customer service. We had lots of paperwork that was slowing us down and making it hard for us to run a profitable business.

By using SAMGO for field service management we can see the benefits of connected field service. Each department within the company has access to the relevant information to assign, accept, complete and invoice jobs at the touch of a button. With SAMGO we have real insights that allow us to tweak our business processes and significantly increase response and resolution times, improve first time fix rates and invoice accuracy. Being connected means we can deliver a transparent service to our clients.