Service scheduling software that helps you to deliver customer support beyond client expectations. Talk to us today and find out what SAMGO can do for you
Service Scheduling Software: Deliver service & customer support beyond your clients expectations.
Keeping an accurate account of service contracts, service level agreements, warranties, deployed equipment and customer equipment across various locations can be hard work – yet it is vital to field service success.
SAMGO is service scheduling software that keeps you on track. SAMGO ensures that you have all of the relevant information related to a given contract at the touch of a button. This makes it easier than ever to keep track of your client accounts and offer an unparalleled service
| Ensure service level agreements are met | Improve first time fix rates | Increase Invoice Days |
|---|---|---|
| SAMGO ensures service team utilisation while managing and monitoring service requests to ensure SLA commitments are met and chargeable services are highlighted and invoiced; it may also be used to track new revenue opportunities. | SAMGO allows your engineers to access complete machine history, parts and job details in real time at the touch of a button. This means they can focus on the task at hand and offer more first time fixes. | By introducing SAMGO to your service team you can completely transform invoice accuracy and significantly improve your day’s sales outstanding. |
With the increase in the use of web technology, more and more, customers want to know someone is listening.
Keep customers on track with SAMGO complete visibility. Each customer can be provided with a secure login where they will find a detailed list of assets, equipment service histories, SLA inclusions and analytical reporting facilities. SAMGO allows your customers to view real time information and creates complete transparency in your business. With SAMGO your customers can log a service call and check the status of open jobs. This ensures your customer feels valued while and simultaneously allows your service team to focus on core activities.
With SAMGO for engineers your employees can be sure of SLA commitments as all relevant contract information is available at the touch of a button. For field service engineers SAMGO offers a full details on service models, systems repairs, preventive maintenance schedules, spare parts and more. This allows your engineers to focus on the task at hand and offer higher first time fix rates.
The transparency that SAMGO creates at client and departmental level drives customer support, service response times, invoice accuracy and faster payment processes. SAMGO Service Scheduling Software brings you one step closer to seamless field service.
Make your Service team Global now. Your only boundary is YOU !
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You know what it’s like. You’re faced with a difficult business problem but can find no easy solution. We had a problem in our business and we couldn’t find a ready made software solution on the market. So, we built our own. We’ve deployed it now for a few years. We love it and so do our customers.
